Workshop Details
An Introduction To Housing Benefit
Constantly updated to include all the latest Housing Benefit Changes.
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London
Tuesday, 21st September, 2010.
The Imperial Hotel, Russell, Central London
IN-HOUSE WORKSHOPS - Do you have a lot of staff needing this training and would you like us to arrange this Workshop at your own training venue just for the staff from your own organisation? We would be pleased to arrange this - please contact us for further details and availabilty of dates.
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This Workshop focuses on the needs of Front Line Staff who need to know the main features of Housing Benefit (HB) and Council Tax Benefit (CTB), and how they fit in with their other work and the wider world of different benefit entitlements. The course has evolved since John first presented it in 1981, and is now widely recognised as perhaps the best practical introduction to understanding the main aspects of the HB scheme.
The Workshop is particularly suited for staff relatively new at dealing with Housing Benefit assessments or advising tenants on their entitlements’. It is aimed at people from a range of backgrounds - relatively new staff in Housing Benefit Sections, general front line Customer Services staff, Contact Centre staff, Welfare Benefit Advisers, and Income Management Officers and Housing Officers from local authorities, ALMOs and Housing Associations responsible for giving Housing Benefit advice to tenants.
The Workshop provides an excellent overview of the main issues involved when dealing with Housing Benefit enquiries. The course content, detailed notes and worked examples will reflect all the latest allowances and the various rule changes that have taken place. It will specifically look at how recent Housing Benefit rule changes impact on day-to-day advice work. Topics to be covered include:
• How HB/CTB fits in with other State Benefits
• The rules of entitlement to HB;
• How HB is calculated with straightforward case;
• How HB is affected by non-dependants, capital and income;
• Changes to non-dependant deductions;
• The way to calculate a claimant’s 'applicable amount' (what they need to live on according to Government figures);
• Other frequently asked questions and recent changes - covering the main points about how to claim, changes of circumstance, overpayments and appeals;
By means of presentations, discussions and exercises our presenter, John Zebedee, will provide a fact-filled day covering the most up-to-date information available. Extensive course notes and helpful examples will be provided.
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Booking Fee: £190 + V.A.T. Includes lunch, course notes and refreshments.
BOOK THREE PLACES AT THE SAME VENUE AND RECEIVE A FOURTH PLACE FREE! ___________________________________________________________________________________________
BOOKING FORM
Note: Substitutes may attend right up to the day itself. However, it would be helpful if we could be advised of this beforehand and informed of any special dietary needs of the person(s) that are substituting.
Do you have more than 4 people requiring this training? Please contact us for details of our special discount offer for 8 people (maximum) booking on the same Workshop.
To book online please: 
MS Word Document:
Post / Fax / Email: Please complete the MS Word document and Post / Fax / Attach To Email the Booking Form and send to:
Zebra Training Services
P.O. Box 268, Wigan, WN5 8FQ
E-mail: mail@ZebraTraining.co.uk Tel: (01942) 222078 Fax: 0870 762 0973
You will be invoiced for the Booking Fee – you do not need to send payment when booking. Cancellations received in writing within 10 days of the Workshop date, or non-arrival, will be charged at the full registration fee. Cancellations received in writing within 11-28 days of the Workshop will incur an administration charge of 35% of the fee above. Substitutes may attend on the day without prior notice. A copy of the full Terms & Conditions is available from Zebra Business Services Limited on request.