Zebra Training Services

For All Your Housing Benefit, Council Tax, Universal Credit & Welfare Reform Training Needs

Zebra Training Services organises specialist Workshops on Housing Benefit, Council Tax, Welfare Reform & Universal Credit at centrally located hotel venues around the country throughout the year. We can also provide most of our Workshops 'in-house' just for your own staff members at your own training venue.



Please note that our office will be closed for a few days on either side of the August Bank Holiday. We will be back on Thursday 1st September. All contact dring this period should be by email which we will respond to as quickly as possible. Please submit online bookings as usual, although acknowledgements may take up to 24 hours.


Our Next Regional Housing Benefit, Council Tax & Universal Credit Training Workshops...


An Introduction To Housing Benefit & Council Tax Reduction (2 Day Workshop)

Our very popular Workshop for people new to Housing Benefit or in need of a ‘refresher’ on the key issues. .

London - Tuesday & Wednesday, 4th & 5th October, 2016.

The Euston Thistle Hotel. Near to Euston railway station..

We are always pleased to offer this Workshop in either a 2, 3 or 4 day format 'in-house'.   

Click here for further details.


Housing Benefit Overpayments - Good Practice, Minimising Debt & Maximising Subsidy

This Workshop will cover all the rules involved with overpayments, and will look at the various issues and considerations that are needed in respect of the relevant dates and calculations involved. It will also look at the impact of the latest rule changes regarding recovery of overpayments from the claimant, landlord, partners, non-dependants and others.

Manchester -  Wednesday, 21st September, 2016. 

City Centre Hotel Venue.

London - Thursday, 29th September, 2016. FULL.

(Please contact us if interested so we can inform you of an extra date being planned.)

The Euston Thistle Hotel. Near to Euston railway station..

Click here for further details.


Welfare Benefits Advice For Claimants From The EEA

The day is suitable for people who need a working knowledge of how European claimants can access the benefits system and give appropriate advice to claimants without necessarily having to consult complex source material or compile legal submissions. And what about 'Brexit'?  A constantly evolving and changing subject which will take account of all the Summer 2016 developments - ideal for benefits assessors, income management staff and customer contact staff involved in benefits advice. (Including a helpful Desk Top Aid).

London - Wednesday, 21st September, 2016.

Leeds - Tuesday, 27th September, 2016.

Birmingham - Wednesday, 28th September, 2016.

Bristol - Thursday, 6th October, 2016.

City Centre hotel venues.


Click here for further details.


Housing Benefit For Owners (Directors) Of Small Private Companies

One of our most asked about areas of Housing Benefit has been how to calculate income and capital for claimants who work for a company in which they own a significant shareholding – namely people who have set up their own ‘limited company’ that is often just a small business enterprise run from home. This Workshop looks in detail specifically at the issues involved when assessing or advising on housing benefit claims from people who set up their small business and become ‘company directors’.

London - Thursday, 15th September, 2016. 

The Euston Thistle Hotel. Near to Euston railway station.

Click here for further details.


 WhHousing Bwenefit Subsidy Awareness - A Review Of The Key Issues

This Workshop provides a thorough analysis of all the subsidy-critical parts of the Housing Benefit Scheme, including looking at the correct subsidy classification of unusual tenures and issues with overpayments. The course will also help delegates to avoid making some common mistakes that can result in the Council losing subsidy unnecessarily. It will be suitable for HB assessment staff seeking an awareness of how day-to-day processing can help to maximise subsidy, as well as subsidy officers preparing for and dealing with questions from external auditors.

Bristol - Friday, 7th October, 2016.

Manchester - Wednesday, 12th October, 2016.

London - Monday, 17th October, 2016.

Leeds - Thursday, 20th October, 2016.

City Centre hotel venues.


Click here for further details.


Housing Benefit & Supported Accommodation

A Guide To All The Main Housing Benefit Issues For Both Accommodation Providers & Local Authorities. This workshop focuses on the most controversial and difficult aspects of Housing Benefit for people who live in supported accommodation..

London - Tuesday, 20th September, 2016. 

Manchester - Thursday, 13th October, 2016.

City Centre Hotel Venues.

Click here for further details


Housing Benefit Adjudication - Correct Decision Making, Revision & Supersession

An advanced guide to the mechanisms for changing Housing Benefit decisions.

Manchester - Wednesday, 19th October, 2016.

London - Tuesday, 8th November, 2016.

City Centre hotel venues.


Click here for further details.


Key Issues & Good Pracrtice When Preparing For Housing Benefit & CTR Appeals

This comprehensive and detailed Workshop is aimed at both local authority Benefits staff and those representing claimants in HB/CTRS appeals who prepare and /or present HB/CTR appeal cases. A Training Workshop which will look at the appeals process through to the Tribunals stage from the point of view of both the ‘Decision Maker’ and the ‘Appellant’.

London - Wednesday, 9th November, 2016.

City Centre hotel venue.


Click here for further details.


Dealing With Housing Benefit Claims Received From Claimants From Overseas (2 Day Workshop)

This very comprehensive 2-day Workshop will enable attendees to cover in more detail the benefit entitlement for people from throughout the world - both EEA and non-EEA nationals.

Available for in-house bookings only.

Click here for further details.


A Review Of The Recent Welfare Reform Changes

A review of the most recent changes and all the latest developments!  (A Workshop is also available focussed specifically on RSLs)


Click here for further details


Universal Credit

Whether you are a local authority preparing for implementation, a housing association looking at the impact on your organisation, or require a staff  training day to review practices and procedures and look at the latest developments, we can provide the training workshop needed. Our workshops provide the very latest information about Universal Credit, looking at all the key issues and their impact on claimants, local authorities and social landlords.


Click here for further details.


Further Dates & Venues For Other Regional Workshops Will Be Published Here Shortly.


In-House Workshops 


Please reserve your preferred dates for any in-house Workshop as soon as possible. Dates for our Trainers often need to be made 2-3 months in advance for some courses. Workshops designed specifically for LAs or RSLs are also available 'in-house'.  


Book Online


You can use the Online Booking Form on this web site for any of our Workshops. Alternatively you may complete and fax/post a paper Booking Form. The person making the booking should normally be notified by email within 48 hours of us receiving the form that the place(s) booked are confirmed. If you do not receive a confirmation email for your booking then please contact us to ensure that it has been received.


Further Information Required?


With our Trainers being constantly 'on the road' for either training or on consultancy projects it would be helpful if in the first instance you could send us an e-mail outlining your requirements to mail@ZebraTraining.co.uk so that we can give some thought to any 'tailoring' that may be required before discussing an in-house course programme with you. However, if you need to speak to someone in person then do please telephone or leave a message on our answering service so that the appropriate person to answer your query can call you back. 


Zebra Training Services Limited

P.O.Box 268, Wigan, WN5 8FQ

Tel:  (01942) 222078


e-Mail:  Mail@ZebraTraining.co.uk

Zebra Training

Services Limited

P.O. Box 268

Wigan, WN5 8FQ


Tel: 01942 222078




Have YOU Got Your Eyes On All The Latest Housing Benefit & Welfare Reform Changes?


Welfare Reform & Universal Credit

Available 'in-house' for individual orgaisations - a very topical and popular selection of Workshops designed for either local authority HB staff or housing associations/other landlords.


In-House Training

Most of our Workshops can be organised to be presented at your own training venue. Please contact us with your requirements for any in-house courses you may require.


Book Online



Would you like some help with a particular HB case or HB issue, such as preparing a complex Appeal? Please email an outline of your needs and if we can assist then we will be pleased to provide information and costs for our consultancy services.  


If you wish to go on our HB Workshops e-Mailing List please send your email address to Mail@ZebraTraining.co.uk