Zebra Training Services

For All Your Housing Benefit, Council Tax, Universal Credit & Welfare Reform Training Needs

Zebra Training Services organises specialist Workshops on Housing Benefit, Council Tax, Welfare Reform & Universal Credit at centrally located hotel venues around the country throughout the year. We can also provide most of our Workshops 'in-house' just for your own staff members at your own training venue.



Please note that our Office will be closed from Tuesday 24th May for 4 days.

All enquiries should be made by email during this period.



Our Next Regional Housing Benefit, Council Tax & Universal Credit Training Workshops...


Please email us if you would like to be automatically informed of our future Workshop dates and locations. 


An Introduction To Housing Benefit & Council Tax Reduction (2 Day Workshop)

Our very popular Workshop for people new to Housing Benefit or in need of a ‘refresher’ on the key issues.

London - Wednesday & Thursday, 18th & 19th May, 2016.

Euston Thistle Hotel, City Centre..

Leeds - Wednesday & Thursday, 15th & 16th June, 2016.

The Met Hotel, City Centre Hotel Venue - Near to railway station.

We are always pleased to offer this Workshop in either a 2, 3 or 4 day format 'in-house'.   

Click here for further details.


Housing Benefit Adjudication - Correct Decision Making, Revision & Supersession

An advanced guide to the mechanisms for changing Housing Benefit decisions.

London - Monday, 23rd May, 2016.

Kingsley Thistle Hotel, Bloomsbury, Central London. (Near the British Museum).

Leeds - Tuesday, 28th June, 2016.

City Centre Hotel Venue.

Click here for further details.


Housing Benefit Overpayments

This Workshop will cover all the rules involved with overpayments, and will look at the various issues and considerations that are needed in respect of the relevant dates and calculations involved. It will also look at the impact of the latest rule changes regarding recovery of overpayments from the claimant, landlord, partners, non-dependants and others.

London - Tuesday, 21st June, 2016. 

City Centre Hotel Venue.

Click here for further details.


Preparing For Housing Benefit & CTR Appeals

This comprehensive and detailed Workshop is aimed at both local authority Benefits staff and those representing claimants in HB/CTRS appeals who prepare and /or present HB/CTR appeal cases.

London - Wednesday, 22nd June, 2016. 

Kingsley Thistle Hotel, Bloomsbury, Central London. (Near the British Museum).

Click here for further details.


Providing Advice On Welfare & Housing Benefits To People From The European Economic Area

The day is suitable for people who need a working knowledge of how European claimants can access the benefits system and give appropriate advice to claimants without necessarily having to consult complex source material or compile legal submissions. A constantly evolving and changing subject - ideal for benefits assessors, income management staff and customer contact staff involved in benefits advice. (Including a helpful Desk Top Aid).

London -  June Date To Be Confirmed. 

(9th June has had to be postponed.)

Please email us if interested so as to be advised of the new date once arranged.

Kingsley Thistle Hotel, Bloomsbury, Central London. (Near the British Museum).

Leeds - Wednesday, 29th June, 2016. 

City Centre Hotel Venue.


Click here for further details.


Dealing With Housing Benefit Claims Received From Claimants From Overseas (2 Day Workshop)

This very comprehensive 2-day Workshop will enable attendees to cover in more detail the benefit entitlement for people from throughout the world - both EEA and non-EEA nationals.

Available for in-house bookings only.

Click here for further details.


A Review Of The Recent Welfare Reform Changes

A review of the most recent changes and all the latest developments!


Click here for further details


Universal Credit

Whether you are a local authority preparing for implementation, a housing association looking at the impact on your organisation, or require a staff  training day to review practices and procedures and look at the latest developments, we can provide the training workshop needed. Our workshops provide the very latest information about Universal Credit, looking at all the key issues and their impact on claimants, local authorities and social landlords.


Click here for further details.


Further Dates & Venues For Other Regional Workshops Will Be Published Here Shortly.


In-House Workshops 


Please reserve your preferred dates for any in-house Workshop as soon as possible. Dates for our Trainers often need to be made 2-3 months in advance for some courses. Workshops designed specifically for LAs or RSLs are also available 'in-house'.  


Book Online


You can use the Online Booking Form on this web site for any of our Workshops. Alternatively you may complete and fax/post a paper Booking Form. The person making the booking should normally be notified by email within 48 hours of us receiving the form that the place(s) booked are confirmed. If you do not receive a confirmation email for your booking then please contact us to ensure that it has been received.


Further Information Required?


With our Trainers being constantly 'on the road' for either training or on consultancy projects it would be helpful if in the first instance you could send us an e-mail outlining your requirements to mail@ZebraTraining.co.uk so that we can give some thought to any 'tailoring' that may be required before discussing an in-house course programme with you. However, if you need to speak to someone in person then do please telephone or leave a message on our answering service so that the appropriate person to answer your query can call you back. 


Zebra Training Services Limited

P.O.Box 268, Wigan, WN5 8FQ

Tel:  (01942) 222078     Fax: 0870 762 0972


e-Mail:  Mail@ZebraTraining.co.uk

Zebra Training

Services Limited

P.O. Box 268

Wigan, WN5 8FQ


Tel: 01942 222078

Fax: 0870 762 0973




Have YOU Got Your Eyes On All The Latest Housing Benefit & Welfare Reform Changes?


Welfare Reform & Universal Credit

Available 'in-house' for individual orgaisations - a very topical and popular selection of Workshops designed for either local authority HB staff or housing associations/other landlords.


In-House Training

Most of our Workshops can be organised to be presented at your own training venue. Please contact us with your requirements for any in-house courses you may require.


Book Online



Would you like some help with a particular HB case or HB issue, such as preparing a complex Appeal? Please email an outline of your needs and if we can assist then we will be pleased to provide information and costs for our consultancy services.  


Special HB Advice Updates

Peter Barker will occassionally post his views on topics being widely debated on this page....  


If you wish to go on our HB Workshops e-Mailing List please send your email address to Mail@ZebraTraining.co.uk